Professional Paths

Service Path

 

Foundational: Service Management

This class is for new Service Managers.

  • no classes available at this time, sign up to receive notification for future classes. 

 

 

Intermediate: Service Operations and Leadership Discovery

In the class sessions, participants will:

  • Assess current service department performance

  • Learn the fundamentals of service department management: gap analysis, operations performance calculations, reports to monitor performance

  • Identify opportunities from a gap analysis

  • Gain Leadership awareness and development (includes individual DISC Behavior Preference Assessment)

  • Identify their most important goal, and create an action plan for achievement

 

Enroll Today!

CDK users - October 19th - 22nd, 2020 (virtual). Register now!

Procede users - no classes available at this time, sign up to receive a notification for future classes.

Karmak users - no classes available at this time, sign up to receive a notification for future classes.

 

 

Advanced: Managing Service Department Pricing

Key Objectives & Competencies:

  • Understand effective labor rates, packaged pricing elements and gross profit margin opportunities

  • Develop establish and manage all service department pricing elements

  • Learn methods to uncover additional departmental gross and/or net profits

  • Create effective service menus

  • Understand and customize reports tied to the key drivers and opportunities at your specific dealership

  • Leadership methods that drive change and manage your department culture

 

Enroll Today! 

CDK users - January 12th, 14th, 26th and 28th, 2020 (virtual). Register now!

Procede users - no classes available at this time, sign up to receive a notification for future classes.

Karmak users - no classes available at this time, sign up to receive a notification for future classes.

 

Advanced: Managing Capacity and Workflow

Key Objectives & Competencies:

  • Understand and develop your leadership methods that will drive change and manage your department culture

  • Identify and minimize process waste

  • Establish and manage the service flow

  • Live estimating process and utilization of Decisiv/other estimating systems

  • Understand and customize CDK reports tied to the key drivers and opportunities at your specific dealership

  • Automating and scheduling CDK Reports

  • Measure dwell, lag and cycle time. overflow and downtime

  • Standard repair time development

 

Enroll Today!

CDK users - February 9th, 11th, 23rd and 25th, 2020 (virtual). Register now!

Procede users - no classes available at this time, sign up to receive a notification for future classes.

Karmak users -  no classes available at this time, sign up to receive a notification for future classes.

 

 

Advanced: Managing Service Department Inventory

Key Objectives & Competencies:

  • Understand labor inventory, costs and gross profit margin opportunities

  • Establish and manage the service throughput process (Flow)

  • Learn methods to uncover additional departmental labor hours

  • Understand and customize CDK reports tied to the key drivers and opportunities at your specific dealership

  • Leadership methods that drive change and manage your department culture

 

Enroll Today!

CDK users - November 3rd, 5th, 17th and 19th, 2020 (virtual). Register now!

Procede users - no classes available at this time, sign up to receive a notification for future classes

Karmak users - no classes available at this time, sign up to receive a notification for future classes

 

 

Expert: Custom Workshops

Available upon request

Parts Path

 

Foundational: Parts Department Management

CDK users - no classes available at this time, sign up to receive a notification for future classes.

Procede users - no classes available at this time, sign up to receive a notification for future classes.

Karmak users - no classes available at this time, sign up to receive a notification for future classes.

Intermediate: Parts Department Management

CDK users - no classes available at this time, sign up to receive a notification for future classes.

Procede users - no classes available at this time, sign up to receive a notification for future classes.

Karmak users - no classes available at this time, sign up to receive a notification for future classes.

Advanced: Parts Department Management

CDK users - no classes available at this time, sign up to receive a notification for future classes.

Procede users - no classes available at this time, sign up to receive a notification for future classes.

Karmak users - no classes available at this time, sign up to receive a notification for future classes.

Address. 3320 Mesa Way, Ste D Lawrence, KS 66049

Tel. 785.842.6498

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© 2020 by KEA Advisors