Intermediate & Advanced Service Management Workshops for CDK users

Our Intermediate & Advanced Service Management programs include four courses each consist of Foundation, Strategies, and Application. In these courses you will gain the knowledge to improve your service department sales and profitability and exceed customer expectations through world-class service.


Enroll in all four workshops and save! 


Intermediate Service Operations & Leadership Discovery

KEA Advisors and CDK are partnering to provide a four-day virtual clinic dedicated to Service Department education and Leadership training for CDK users.


In the class sessions, participants will:

  • Assess current service department performance
  • Learn the fundamentals of service department management: gap analysis, operations performance calculations, CDK reports to monitor performance
  • Identify opportunities from a gap analysis
  • Gain Leadership awareness and development (includes individual DISC Behavior Preference Assessment)
  • Identify their most important goal, and create an action plan for achievement


Advanced Managing Service Department Inventory

In part one of our three-part Service Management Program, we teach managers the specific skill sets to manage technician efficiencies and production workflow management to maximize department profits and reduce customer downtime. This course provides a best proactive path for improved management, leadership, and enhanced internal communications.


Participants will experience instructor-led interactive discussion, department analysis tools, and some virtual lecture. Each Participant will be encouraged to develop plans which will provide a roadmap for improvement that is individualized for each rooftop.


Advanced Managing Service Department Pricing

Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the labor rates and package specials. Including Effective Labor Rate management and competitive market pricing based on your geographic location.


The Service Department pricing course will take a deep dive into specific tools and methods of aligning pricing based on your specific market as well as improving gross profits.


Advanced Managing Capacity and Workflow

Part three in our Service Management Program, focuses on service department structure and standard operating process. Managing a service department in the ever changing commercial truck industry with focus on strategic planning and development of structure tools required to effectively reduce dwell time, lag time and overall RO cycle time. Including throughput process management and shop culture.


The Service Department Capacity and Workflow course will support your development of key indicators and process specific tools and methods to enhance daily efficiencies for your frontline workers and improve customer loyalty.


Interested in having multiple people from your dealership attend? Receive a 10% discount off of classes for additional attendees. Choose "Offline Payment" and we will send you an invoice with the discounted rate. 

Intermediate & Advanced Service Management Workshops for CDK users

$3,576.00 Regular Price
$2,997.00Sale Price

    Address. 3320 Mesa Way, Ste D Lawrence, KS 66049

    Tel. 785.842.6498

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