Advanced Service Workshop: Managing Service Department Inventory

In part one of our three-part Service Management Program, we teach managers the specific skill sets to manage technician efficiencies and production workflow management to maximize department profits and reduce customer downtime. This course provides a best proactive path for improved management, leadership, and enhanced internal communications.


Participants will experience instructor-led interactive discussion, department analysis tools, and some virtual lecture. Each Participant will be encouraged to develop plans which will provide a roadmap for improvement that is individualized for each rooftop.


Class Length: 4 days, 4 hours each +homework assignments


Key Objectives & Competencies:

  • Understand labor inventory, costs and gross profit margin opportunities
  • Establish and manage the service throughput process (Flow)
  • Learn methods to uncover additional departmental labor hours
  • Understand and customize CDK reports tied to the key drivers and opportunities at your specific dealership
  • Leadership methods that drive change and manage your department culture



  • Basic service department management training or experience
  • Basic CDK operation knowledge


Recommended for:

Service Managers, Assistant Service Managers, and Fixed Operations Directors



Tuesday November 3rd, 2020 10:30am - 2:30pm CT- virtual

Thursday November 5th, 2020 10:30am - 2:30pm CT - virtual

Tuesday November 17th, 2020 10:30am - 2:30pm CT- virtual

Thursday November 19th, 2020 10:30am - 2:30pm CT- virtual


Price: $894


Interested in having multiple people from your dealership attend? Receive a 10% discount off of classes for additional attendees. Choose "Offline Payment" and we will send you an invoice with the discounted rate. 


Your instructors are Mark Martincic and Valerie Woods.

Advanced Service Workshop: Managing Service Department Inventory


Address. 3320 Mesa Way, Ste D Lawrence, KS 66049

Tel. 785.842.6498

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