Foundations of Service Department Operations and Leadership

Foundations of Service Department Operations and Leadership
 
KEA Advisors is presenting a four-day virtual course dedicated to Service Department education and Leadership training for CDK users.
 
The outcomes of participating in this course are:
Assess current service department performance
Learn the fundamentals of service department management: gap analysis, operations performance calculations, CDK reports to monitor performance
Identify opportunities from a gap analysis
Gain Leadership awareness and development (includes individual DISC Behavior Preference Assessment)
Identify their most important goal, and create an action plan for achievement
Leadership methods that drive change and manage your department culture
Better information to make better decisions
 
Schedule: 
Eight sessions 
January 10th - 13th, 2022
10am – 12pm CT and 2pm – 4pm CT daily
Instructors: Allen Phibbs, Mark Martincic and Valerie Woods
Recommended for: Service Managers, Assistant Service Managers, and Fixed Operations Directors