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Financial and Operational Consistency!
Fantasy or Reality...
I have been talking to quite a few Owners and Managers of multi-rooftop commercial truck dealerships of late and regardless of if its 5, 10, 25 or more rooftops, the discussion is the same. “I have a couple stores that are doing great, have been for some time. But no matter what I do, I cannot get the rest of my stores to perform like my best locations”.
This is not a new problem, that’s for sure. Owners and managers have been trying to achieve operational (and financial) consistency for a long time. Many write off the inability to achieve those goals to different geography or experience levels of personnel. Others have stopped trying, just expecting to look at month end thruput and financials and see disappointing results at locations over and over again and just moving on.
So that brings me to the title of this story. Is achieving or getting closer to financial and/or operational consistency a fantasy or is there a way to make it reality? And more importantly, what’s it worth to your business for each step you get closer to it?
As KEA Advisors enters its 25th year working closely with commercial truck dealers to achieve significant improvements in both operational and financial performance, we know for a fact that it is possible to achieve better and more consistent performance at dealerships of all shapes and sizes. We have helped many dealerships achieve these results through best-in-class process and practice design and implementation, improved DMS utilization, change management that works and drives improved performance, and ease of reporting to identify the things that really matter.