Best Practices: Utilizing Decisiv To Support Your Service SOP

This course will teach you how to take your Decisiv skills to the next level by doing the little things that make a huge impact:
 
Your instructor, Tom Palenchar will guide you through the following:
 
Integrating Decisiv into your service operations process (SOP)
Building structure in your DMS and Decisiv for seamless integration
Improving internal and external (customer) communications
Using Vision to run your shop
Using Insite reporting to develop your team with Decisiv integration
 
Course dates:
 
May 2nd, 4th, 16th and 18th.
Two sessions daily 10am CT- 12pm CT & 2pm CT-4pm CT
 
Pre-requisites:
some familiarity with Decisiv (PACCAR Solutions/Assist/Isuzu Connect/Hino Case Management, etc.)
Some familiarity with your DMS (CDK, Karmak, Procede, etc.)
Some familiarity with your processes (SOPs - Standard Operating Process)
Documented Service SOP and Parts SOP
 
This price is per registration. If registering multiple people please include the following for each participant:
 
First and Last Name
Email address
Dealership
 
Class fee is non refundable.