Submitting and Tracking Support Requests

If you encounter a problem with PULSE and cannot find documentation to help you with the issue you can submit a support ticket. To submit a ticket you will locate the button on your dashboard as seen below:

KEA_key_web.png

Clicking the support ticket window will bring you to the KEA Advisors webpage where you can submit your information. All fields are required with the option to upload three spearate screen shots. 

Support Webpage.png

User Name should be your PULSE user name, include the email address you would like correspondence regarding the ticket sent to. If the issue you are having is not shown in the drop down menu, please choose other. Be sure to include a detailed description of what the issue is. When relevant please include screen shots but using the "Upload File" buttons. Once you have completed all fields in the form hit submit.  You will receive a confirmation email like the one below once your ticket has been submitted. 

email confirmation.png

Support tickets will be reviewed and addressed during normal business hours of Monday to Friday 8am-5pm excluding holidays. All tickets will be processed in a timely